Our Accessibility Statement

This website is run by Ashford Borough Council. We want as many people as possible to be able to use our website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

The design has been amended to address some of these issues. We’ve made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

Learn how to change browser settings to improve accessibility.

What to do if you can’t access parts of this website

If you need information on this website in a different format (e.g. accessible PDF, large print, easy read, audio recording or braille) please contact us using the following methods:

Email accessibility@ashford.gov.uk

Call 01233 331111 – then press option 9

This number is active 8.30am-4pm Monday-Friday. We’ll consider your request and get back to you in five working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of our website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact the digital team.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Information regarding a text relay service for people who are D/deaf, hearing impaired or have a speech impediment can be found on the Ofcom website.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Get in touch with us

Technical information about this website’s accessibility

Ashford Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non Accessible Content

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations

URL: Aspirelm.co.uk

Content not included in landmarks – This doesn’t meet WCAG 2.1 success criterion 1.3.1 Info and Relationships

Non-distinguishable landmarks – This doesn’t meet WCAG 2.1 success criterion 1.3.1 Info and Relationships

Element ID is not unique – This doesn’t meet WCAG 2.1 success criterion 1.3.1 Info and Relationships

How we tested our website

Our website was last tested on 14 January 2021. This test was carried out by Ashford Borough Council's Communications team. This test involved a combination of automated and manual testing.

We use Siteimprove to flag up accessibility issues, we also do manual checks using the Government Digital Service checklist.

We have tested:

  • Our main website – www.aspirelm.co.uk

What we’re doing to improve accessibility

We are working to resolve all identified accessibility issues which are within our control.

We are working with suppliers to resolve any identified accessibility issues where we do not have direct control over their product.

This statement was prepared on 14 January 2021. It was last updated on 4 February 2021.